Live Chat With Animated Real Cases

Two animated conversations are shown below: one WISMO tracking case and one product Q&A case (red socks). This mirrors the behavior you asked for.

Open Vendor Live Chat Console Customer Product Questions
Conversation A: WISMO
Conversation B: Product Q&A (Red Socks)

1. Customer asks

Question arrives via live chat widget and is classified immediately.

2. Context lookup

WISM fetches order status or product knowledge before responding.

3. Response/handoff

High-confidence answer is sent instantly, else routed to agent.